1. Definitions

For the purposes of these Terms and Conditions, the following words and expressions shall have the meanings set out below:

Approved Management Company means a third-party property management company appointed by RSK Lettings Ltd to enter into a Guaranteed Rent Agreement or Property Management Agreement with a Confirmed Winner where RSK determines that such arrangement is appropriate for the relevant property.

Closing Date means 11:59pm (BST) on 30 August 2026, or such later date as RSK may announce in accordance with these Terms.

Confirmed Winner means a Provisional Winner who has:

• successfully completed all eligibility and verification checks;
• entered into the required Guaranteed Rent Agreement or Property Management Agreement;
• satisfied all conditions contained within these Terms; and
• received written confirmation from RSK Lettings Ltd that the prize has been awarded.

Entrant means any person who submits a valid entry during the Promotion Period.

Guaranteed Rent Agreement means the separate legal agreement under which guaranteed rental payments are made by RSK Lettings Ltd or an Approved Management Company in return for management and possession rights.

Property Management Agreement means the separate legal agreement under which RSK Lettings Ltd or an Approved Management Company provides property management services for the entered property.

Promotion means the RSK Lettings Ltd £1,000 Property Refurbishment Promotion governed by these Terms and Conditions.

Promotion Period means the period beginning on the Opening Date and ending on the Closing Date.

Provisional Winner means an Entrant selected by the judging panel, subject to verification, property inspection and completion of all remaining eligibility requirements.

Prize means approved refurbishment and/or compliance works with a maximum retail value of £1,000 (including VAT where applicable) for each Confirmed Winner.

RSK, RSK Lettings, we, our or us means RSK Lettings Ltd.

Works means the refurbishment, maintenance and compliance improvements approved by RSK under this Promotion.

2. Promoter

2.1 The Promoter of this Promotion is RSK Lettings Ltd, a company incorporated in England and Wales under company number 15857885, whose registered office is No. 1 Ask Office Suites, 132–134 Cranbrook Road, Ilford, Essex, IG1 4LZ.

2.2 All enquiries relating to this Promotion should be directed to:

Email: info@rsklettings.com

2.3 This Promotion is organised, administered and promoted solely by RSK Lettings Ltd.

2.4 Where RSK appoints an Approved Management Company to manage a winning property, that company is not the promoter, organiser or administrator of this Promotion and shall have no responsibility or liability for:

• the operation or administration of the Promotion;
• judging or selecting winners;
• awarding the Prize;
• any advertising or marketing relating to the Promotion; or
• any claim arising out of or relating to the Promotion itself.

Any rights and obligations between the property owner and an Approved Management Company shall arise solely under the separate management agreement entered into between those parties.

3. Nature of the Promotion

3.1 The Promotion gives eligible landlords the opportunity to be considered for refurbishment and/or property compliance works with a maximum retail value of £1,000 per selected property.

3.2 Entry into the Promotion is completely free and no purchase or payment is required to submit an entry.

3.3 Entry into the Promotion does not oblige any Entrant to enter into a Guaranteed Rent Agreement or Property Management Agreement.

3.4 However, to become a Confirmed Winner and receive the Prize, a Provisional Winner must enter into a minimum three (3) year Guaranteed Rent Agreement or Property Management Agreement with either:

• RSK Lettings Ltd; or
• an Approved Management Company appointed by RSK.

3.5 An Entrant who declines, fails or is unable to enter into the required agreement shall not become a Confirmed Winner and shall not receive the Prize.

3.6 Submission of an entry, acknowledgement of receipt, requests for further information, property inspections, inclusion on a shortlist, negotiations regarding management services or notification that an Entrant has been provisionally selected shall not create any entitlement to receive the Prize.

3.7 An Entrant shall only become entitled to receive the Prize once RSK has issued written confirmation that they are a Confirmed Winner.

3.8 Nothing contained within this Promotion constitutes an offer by RSK Lettings Ltd to enter into a Guaranteed Rent Agreement or Property Management Agreement.

Any proposed agreement remains subject to:

• property assessment;
• commercial approval;
• compliance checks;
• proof of ownership;
• agreement of commercial terms;
• onboarding requirements; and
• any other verification reasonably required by RSK.

4. Promotion Period

4.1 The Promotion opens on 23rd July 2025.

4.2 Entries must be received no later than 11:59pm (BST) on 30 August 2026.

4.3 Entries received after the Closing Date shall not be accepted unless RSK publicly announces an extension to the Promotion Period.

4.4 During the Promotion Period RSK may:

• contact Entrants;
• request additional information;
• arrange inspections;
• assess suitability;
• discuss potential management arrangements; and
• create a shortlist of potential winners.

4.5 Any communication during the Promotion Period shall not be interpreted as confirmation that an Entrant has won the Promotion.

Excellent. This is where we really protect RSK. The management agreement requirement, eligibility and entry process are the most important commercial parts of the entire document.

5. Eligibility

5.1 To enter the Promotion, an Entrant must, at the date of entry and until becoming a Confirmed Winner:

1. be at least eighteen (18) years of age;
2. be the registered legal owner of the entered property, or have the legal owner’s express written authority to enter the Promotion and enter into the required management agreement;
3. own or have authority over a residential property situated within an area where RSK Lettings Ltd or an Approved Management Company is willing and reasonably able to provide its services;
4. provide complete, accurate and truthful information throughout the Promotion;
5. have the legal capacity and authority to enter into the proposed Guaranteed Rent Agreement or Property Management Agreement;
6. obtain all approvals, permissions and consents required from any joint owner, mortgage lender, freeholder, superior landlord, head lessor, management company, insurer, local authority or any other person whose consent is legally required.

5.2 Where a property has more than one registered owner, every registered owner must approve and sign the required management agreement before the Entrant can become a Confirmed Winner.

5.3 Properties which are already subject to an agreement that prevents or materially restricts the proposed management arrangement shall not be eligible unless such restriction is removed to RSK’s reasonable satisfaction before the Prize is awarded.

5.4 RSK reserves the right to request evidence of any matter relevant to eligibility, including but not limited to:

• proof of identity;
• proof of ownership;
• proof of authority;
• Land Registry documentation;
• mortgage lender consent;
• freeholder or superior landlord consent;
• licensing documentation;
• insurance details;
• compliance certificates;
• any other documentation reasonably required to verify eligibility.

5.5 Employees, directors, officers, consultants, contractors and agents of RSK Lettings Ltd, together with their immediate family members and any person professionally involved in administering or judging the Promotion, are not eligible to enter.

5.6 RSK may refuse, suspend or cancel an entry where it reasonably believes an Entrant has failed to satisfy any eligibility requirement contained within these Terms.

6. How to Enter

6.1 Eligible Entrants must complete and submit the official online Promotion Entry Form before the Closing Date.

6.2 A valid entry must include:

1. the Entrant’s full name;
2. a valid email address;
3. a valid telephone number;
4. the full property address;
5. the property postcode;
6. the property type;
7. the number of bedrooms;
8. the number of investment properties owned by the Entrant;
9. clear and reasonably up-to-date photographs of the property; and
10. all mandatory declarations and confirmations contained within the Entry Form.

6.3 Entrants may also submit a video of the property.

Submission of a video is entirely optional but may assist the judging panel when assessing the condition and refurbishment potential of the property.

6.4 Only one valid entry shall be permitted per property.

6.5 Multiple entries submitted for the same property by different individuals, businesses or accounts may be treated as duplicate entries.

Where duplicate entries are identified, RSK may determine which entry shall remain valid and disregard all others.

6.6 Entries that are:

• incomplete;
• misleading;
• inaccurate;
• fraudulent;
• corrupted;
• generated through automated means;
• submitted using false identities;
• manipulated in any way; or
• otherwise fail to comply with these Terms,

may be rejected at RSK’s absolute discretion.

6.7 Entrants must not submit photographs, videos or information relating to a property unless they have lawful authority and permission to do so.

6.8 Proof of sending an entry does not constitute proof of receipt.

RSK accepts no responsibility for entries that are delayed, corrupted, incomplete or not successfully received due to technical or communication failures.

7. Prize

7.1 Up to three (3) properties may receive a Prize under this Promotion.

RSK reserves the right not to award all three Prizes where insufficient eligible or suitable entries are received.

7.2 Each Confirmed Winner shall receive approved refurbishment and/or compliance works with a maximum retail value of £1,000 (including VAT where applicable).

7.3 The phrase “up to £1,000” means:

1. £1,000 is the maximum value available for each winning property;
2. no minimum value of works is guaranteed;
3. different winning properties may receive works of different values;
4. the value of the Prize shall depend upon the scope of works approved following inspection.

7.4 The value of the Prize shall be calculated using the reasonable commercial cost of:

• labour;
• materials;
• delivery;
• waste disposal; and
• other direct costs reasonably incurred in carrying out the approved Works.

RSK’s internal administration, marketing, competition management and general business overheads shall not form part of the Prize value.

7.5 The Prize:

• cannot be exchanged for cash;
• cannot be transferred to another property;
• cannot be transferred to another individual;
• cannot be redeemed for rent credit;
• cannot be exchanged for goods or services; and
• cannot be used as payment towards additional refurbishment works.

7.6 Any additional works requested by the winner that exceed the value or scope of the approved Prize shall be separately quoted and paid for by the property owner unless otherwise agreed by RSK in writing.

8. Scope of Works

8.1 The Prize may include refurbishment and compliance works including, but not limited to:

• deep cleaning;
• internal painting and decorating;
• carpet replacement;
• minor flooring replacement;
• fire-door improvements;
• self-closing devices;
• intumescent strips;
• smoke alarms;
• heat alarms;
• carbon monoxide alarms;
• window restrictors;
• re-siliconing;
• minor repairs;
• minor maintenance;
• compliance improvements; and
• similar refurbishment works approved by RSK.

8.2 The precise scope, specification, materials, contractor, sequencing and method of carrying out the Works shall be determined solely by RSK following inspection of the property.

8.3 Unless RSK agrees otherwise in writing, the Prize does not include:

• structural works;
• extensions;
• roof replacement;
• underpinning;
• subsidence repairs;
• major plumbing works;
• major electrical works;
• heating system replacement;
• asbestos removal;
• pest infestation treatment;
• serious damp remediation;
• replacement kitchens;
• replacement bathrooms;
• planning or Building Control fees;
• licensing fees;
• professional consultant fees;
• hidden defects;
• any works outside the approved scope.

8.4 RSK reserves the right to substitute any item, material or specification with a reasonably equivalent alternative where necessary due to availability, safety, practicality or supplier issues.

8.5 Any compliance-related works carried out under this Promotion are strictly limited to the items included within the approved scope of Works.

The Prize does not constitute:

• a full compliance inspection;
• a legal compliance certificate;
• confirmation that the property satisfies all licensing requirements;
• confirmation that the property complies with all statutory obligations; or
• a guarantee that the property is suitable for occupation.

The property owner remains solely responsible for ensuring that the property complies with all legal, regulatory, licensing and insurance requirements.

Excellent. This is the most important section legally. This deals with the management agreement, winner selection, inspections and works. If these clauses are drafted well, they will protect RSK far more than any disclaimer.

9. Required Management Agreement

9.1 Condition of Receiving the Prize

Entry into this Promotion does not require an Entrant to enter into a Guaranteed Rent Agreement or Property Management Agreement.

However, in order to become a Confirmed Winner and receive the Prize, a Provisional Winner must enter into a minimum three (3) year Guaranteed Rent Agreement or Property Management Agreement with either:

1. RSK Lettings Ltd; or
2. an Approved Management Company appointed by RSK.

9.2 Approved Management Company

Where RSK determines that another management company is more appropriate for the relevant property, RSK may appoint an Approved Management Company.

The identity of that company shall be disclosed to the Provisional Winner before any agreement is entered into.

9.3 Separate Legal Agreement

The Guaranteed Rent Agreement or Property Management Agreement is a separate legally binding contract.

Nothing contained within these Terms shall replace, amend or override that agreement.

Entrants are encouraged to obtain independent legal advice before signing any agreement.

9.4 Commercial Terms

The commercial terms offered under any management agreement may vary depending upon:

• property condition;
• property location;
• licensing requirements;
• compliance status;
• local market conditions;
• rental assessment;
• operational considerations; and
• RSK’s commercial assessment.

No Entrant is guaranteed any particular rental figure, management fee or commercial terms.

9.5 Declining the Agreement

Where a Provisional Winner declines, fails or is unable to enter into the required management agreement within the timeframe specified by RSK, they shall immediately cease to be eligible for the Prize.

RSK may then withdraw the Prize and select an alternative Provisional Winner.

9.6 Commencement of Works

No refurbishment works shall begin until:

• the management agreement has been signed by all required parties;
• all onboarding procedures have been completed;
• eligibility has been verified;
• all required permissions and consents have been obtained;
• suitable access arrangements have been agreed; and
• RSK confirms the Entrant as a Confirmed Winner.

9.7 Responsibility for the Promotion

This Promotion is organised and administered solely by RSK Lettings Ltd.

Where a Confirmed Winner enters into a management agreement with an Approved Management Company:

• that company is not responsible for administering the Promotion;
• that company is not responsible for selecting winners;
• that company is not responsible for awarding the Prize;
• that company accepts no liability arising from the Promotion itself.

Any rights or obligations between the property owner and an Approved Management Company shall arise solely under the separate management agreement entered into between those parties.

9.8 Early Termination

Any provisions concerning repayment of incentives, refurbishment costs or other promotional benefits following early termination of the management agreement shall be governed solely by that agreement and not by these Terms.

10. Winner Selection

10.1

Following the Closing Date, RSK shall review all valid entries.

10.2

RSK may create a shortlist of Provisional Winners before selecting the Confirmed Winners.

10.3

Entries shall be assessed using a judging process taking into account factors including:

• overall refurbishment impact;
• property condition;
• suitability for management;
• feasibility of completing the Works within the available budget;
• compliance requirements;
• property location;
• eligibility under these Terms;
• the Entrant’s ability to proceed with the required management agreement.

10.4

The judging panel shall include at least one independent person with appropriate knowledge or experience.

10.5

The judges’ decision shall be final.

No correspondence shall be entered into regarding the judging process.

10.6

RSK reserves the right not to award all available Prizes where, in its reasonable opinion, insufficient suitable entries are received.

10.7

RSK may select reserve winners.

Reserve winners shall only become entitled to receive a Prize where a Provisional Winner or Confirmed Winner becomes ineligible or fails to satisfy these Terms.

11. Winner Notification

11.1

Provisional Winners shall be contacted using the contact details supplied during entry.

11.2

A Provisional Winner must respond within fourteen (14) days unless RSK specifies otherwise.

11.3

Failure to respond within the required period may result in the Prize being withdrawn.

11.4

Where eligibility cannot be verified or the required management agreement is not completed within the specified timeframe, RSK may withdraw the Prize and select a reserve winner.

11.5

A Provisional Winner shall not become a Confirmed Winner until RSK issues written confirmation confirming that all eligibility requirements have been satisfied.

12. Property Inspection

12.1

RSK may inspect any shortlisted property before confirming the Prize.

12.2

RSK reserves the right to refuse or withdraw the Prize where, following inspection, the property:

• presents unacceptable health and safety risks;
• requires structural works;
• requires works outside the available budget;
• cannot lawfully be managed;
• cannot reasonably be accessed;
• materially differs from the information supplied in the entry.

12.3

RSK may photograph, measure, survey and record the property’s condition before any Works commence.

12.4

Existing defects, hidden defects, latent defects and conditions not reasonably visible during inspection shall remain entirely the responsibility of the property owner.

12.5

Nothing within the inspection process shall be interpreted as confirmation that the property complies with any statutory or licensing requirements.

13. Carrying Out the Works

13.1

RSK shall determine:

• contractors;
• materials;
• specifications;
• sequencing;
• programme of works;
• method of installation.

13.2

Any dates provided for inspections or Works are estimates only.

13.3

RSK shall not be liable for delays caused by:

• adverse weather;
• contractor availability;
• supplier delays;
• utility companies;
• local authorities;
• shortages of materials;
• events outside RSK’s reasonable control.

13.4

The Confirmed Winner shall provide safe and reasonable access to the property at agreed times.

13.5

Where access is repeatedly refused, delayed or obstructed, RSK may suspend or withdraw the Prize.

13.6

The Confirmed Winner shall cooperate fully with RSK and its contractors in arranging inspections, deliveries and refurbishment works.

13.7

Where a Confirmed Winner repeatedly fails to respond to communications, cancels appointments without reasonable notice or otherwise fails to cooperate, RSK may withdraw the Prize.

13.8

RSK shall use reasonable endeavours to complete the approved Works within 120 days of the Entrant becoming a Confirmed Winner.

This timeframe may be extended where delays arise outside RSK’s reasonable control.

13.9

The Confirmed Winner acknowledges that refurbishment works may involve reasonable disruption to the property.

RSK shall not be liable for any loss arising from such disruption except where required by law.

Excellent. This is the final section. This protects RSK against legal claims after the promotion has finished and covers media, GDPR, liability and general legal provisions. This is the part many people overlook, but it’s often the section solicitors scrutinise most closely.

14. Photography, Filming and Marketing

14.1

As a condition of receiving the Prize, each Confirmed Winner agrees that RSK may photograph and film the property before, during and after the completion of the Works.

14.2

RSK may use photographs, videos and other content relating to the property for lawful promotional and marketing purposes, including but not limited to:

• its website;
• social media platforms;
• printed marketing materials;
• digital advertising;
• presentations;
• brochures;
• case studies;
• public relations;
• future promotional campaigns.

14.3

The Confirmed Winner confirms that they either:

• own all photographs and videos submitted with their entry; or
• have obtained all necessary permissions to submit them.

14.4

Where the property is occupied by tenants or other individuals, the Confirmed Winner is responsible for obtaining any permissions reasonably required before allowing photography or filming inside the property.

14.5 Privacy of the Property

RSK will take reasonable steps to protect the privacy of the property and its occupants when producing or publishing promotional content. Unless the Confirmed Winner has expressly agreed otherwise in writing:

1. RSK will not publish or display the full property address;
2. RSK will not publish or display the property’s door number or any other information intended to specifically identify the property;
3. Where a postcode is shown or referred to in any photograph, video or promotional material, RSK will only identify the outward postcode (for example, “RM14”) and will not publish the full postcode;
4. RSK will use reasonable efforts to avoid displaying personal information, documents, vehicle registration numbers or other identifying information visible at the property.

15. Data Protection

15.1

Personal data supplied during the Promotion shall be processed by RSK Lettings Ltd in accordance with applicable UK data protection legislation and RSK’s Privacy Policy.

15.2

Personal information shall be used for purposes including:

• administering the Promotion;
• verifying eligibility;
• communicating with Entrants;
• arranging inspections;
• arranging refurbishment works;
• entering into any required management agreement;
• complying with legal and regulatory obligations.

15.3

Where an Entrant has separately consented to receive marketing communications, RSK may contact them regarding its products and services.

15.4

An Entrant’s decision not to receive marketing communications shall not affect their eligibility to participate in the Promotion.

15.5

RSK may retain records relating to the Promotion where reasonably necessary to:

• demonstrate compliance with applicable law;
• resolve disputes;
• protect its legal rights; or
• satisfy regulatory requirements.

16. Fraud and Disqualification

16.1

RSK reserves the right to reject, disqualify or withdraw any entry where it reasonably believes that:

• false or misleading information has been supplied;
• photographs or videos have been materially altered or manipulated so as to misrepresent the property’s condition;
• the property does not correspond with the information submitted;
• duplicate entries have been submitted in breach of these Terms;
• the Promotion has been abused;
• fraud or dishonesty has occurred; or
• an Entrant has acted in a manner intended to undermine the fair operation of the Promotion.

16.2

Where an entry is rejected or disqualified, RSK shall have no obligation to award the Prize to that Entrant.

17. Liability

17.1

Nothing within these Terms excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation; or
• any liability that cannot lawfully be excluded or limited.

17.2

Subject to Clause 17.1, RSK shall not be liable for any:

• indirect loss;
• consequential loss;
• loss of profit;
• loss of rental income;
• loss of business opportunity;
• loss arising from delays outside RSK’s reasonable control; or
• any loss not directly caused by RSK’s breach of these Terms.

17.3

RSK shall not be responsible for:

• pre-existing defects;
• hidden or latent defects;
• structural defects;
• defects discovered after commencement of the Works which fall outside the approved scope;
• additional works not forming part of the Prize;
• temporary accommodation costs;
• removal or storage of furniture or possessions;
• disruption to the property during the Works;
• delays caused by third parties or matters outside RSK’s reasonable control.

17.4

The property owner remains solely responsible for ensuring that the property complies with all statutory, regulatory, licensing, mortgage, insurance and legal requirements.

17.5

RSK shall use appropriately qualified contractors to carry out the Works. Contractors shall be responsible for their own workmanship and maintain appropriate insurance where required by law or contract.

18. Force Majeure

18.1

RSK shall not be liable for any delay, suspension or failure to perform its obligations where caused by events beyond its reasonable control.

18.2

Such events may include, without limitation:

• severe weather;
• flooding;
• Fire;
• contractor availability;
• utility failures;
• extreme weather;
• industrial actions;
• industrial disputes;
• supplier failures;
• shortage of labour;
• shortage of materials;
• contractor insolvency;
• utility failures;
• acts of government;
• changes in legislation;
• pandemics;
• epidemics;
• war;
• civil unrest;
• terrorism;
• cyber incidents; or
• any other event beyond RSK’s reasonable control.

19. General

19.1

RSK reserves the right to amend these Terms where reasonably necessary due to changes in law, regulatory requirements, operational necessity, fraud prevention, technical issues or circumstances beyond its reasonable control.

19.2

Any material amendment shall be published on the Promotion webpage as soon as reasonably practicable.

19.3

RSK reserves the right to suspend, postpone or withdraw the Promotion where it becomes impossible or impracticable to administer it fairly or safely.

19.4

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions shall continue in full force and effect.

19.5

A failure or delay by RSK in exercising any right under these Terms shall not constitute a waiver of that right.

19.6

These Terms constitute the entire agreement relating to the Promotion and supersede any previous statements or representations relating to the Promotion.

For the avoidance of doubt, any Guaranteed Rent Agreement or Property Management Agreement entered into following this Promotion shall remain a separate legal contract governed by its own terms.

19.7

No person other than RSK and the Entrant shall have any right to enforce these Terms except where expressly provided by law.

19.8 Publicity of Winners

Where required by applicable law or regulatory guidance, RSK may publish or make available the surname and county of Confirmed Winners. Any Entrant who objects to such publication should notify RSK at the time of entry. RSK may nevertheless disclose winner information to regulators or competent authorities where legally required.

19.9 Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

19.10 Jurisdiction

The courts of England and Wales shall have exclusive jurisdiction to determine any dispute arising out of or in connection with these Terms or the Promotion.

19.11 No Partnership or Agency

Nothing contained within these Terms and Conditions, nor any participation in this Promotion, shall create or be deemed to create any partnership, joint venture, agency, employment relationship or fiduciary relationship between RSK Lettings Ltd and any Entrant, Provisional Winner or Confirmed Winner. Any contractual relationship between the parties shall arise solely under any separate Guaranteed Rent Agreement or Property Management Agreement entered into after completion of the Promotion.